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Contact Info

Eastern Bypass road, Siliguri, West Bengal

[email protected]
+91-7602815008

Frequently Asked Questions

Bike Wale Bhaiya is trying our customers likely involves offering well-maintained vehicles, with a flexible rental options.
We are following the steps after every ride of the vehicle.

Damages and Accident

If you're involved in an accident, ensure your safety and the safety of others first. Contact local authorities if necessary and report the accident. Immediately notify Bike Wale Bhaiya customer support via the app or by calling +(91) 7602815008. Follow any instructions provided by our support team.

To report damage, open the Bike Wale Bhaiya app and go to the My Bookings section. Select the relevant booking and follow the prompts to report the damage. Provide detailed information and, if possible, include photos of the damage. You can also contact customer support directly.

Yes, as the renter, you are responsible for any damage to the vehicle during your rental period. This includes damage caused by accidents, misuse, or negligence. Review our rental agreement for specific details on your responsibilities.

Insurance and Coverage

Yes, our vehicles come with basic insurance coverage. However, the extent of coverage may vary, and you may be liable for certain damages or costs. We recommend reviewing the insurance terms provided during the booking process.

Basic insurance typically covers third-party liability and some portion of the vehicle damage. However, it may not cover all types of damage or personal injuries. Detailed coverage information is provided in the rental agreement and insurance policy.

Yes, we offer optional additional insurance coverage for a higher level of protection. You can select this option during the booking process. Additional charges will apply.

Cost and Liability

You may be responsible for the deductible amount specified in the insurance policy, as well as any costs not covered by insurance, such as certain types of damage or personal injury. Detailed information on costs and liability is provided in the rental agreement.

Repair costs are determined based on an assessment by a certified mechanic or service center. You will be provided with an estimate and a detailed report of the damages and associated costs.

Charges for minor damages depend on the severity and nature of the damage. Scratches, dents, or other minor damages may incur charges based on the repair costs. It's important to review the vehicle's condition report at the time of pick-up and return.

Process and Support

Once you report an accident or damage, our support team will guide you through the process. This may include providing necessary documentation, arranging for vehicle inspection, and processing insurance claims. We strive to make the process as smooth as possible.

The resolution time for damage claims varies depending on the extent of the damage and the insurance claim process. We will keep you informed throughout the process and aim to resolve claims promptly.

If the vehicle is safe to drive, you may continue using it. However, you must report the damage immediately. Our support team will advise you on whether you can continue using the vehicle or if a replacement vehicle is necessary.

Additional Information

Before you start your rental, inspect the vehicle for any pre-existing damage. Report any issues to our staff or through the app before you drive away. This ensures you are not held responsible for damage that occurred before your rental period.

If your rented vehicle is damaged and cannot be driven safely, we will arrange for a replacement vehicle, subject to availability. Contact customer support immediately for assistance.

To avoid additional charges, drive responsibly, follow traffic laws, and take good care of the vehicle. Perform a thorough inspection at pick-up and return, and report any issues immediately.

Security Deposit

A security deposit is a refundable amount collected from renters as a form of security against damages, losses, or additional charges that may occur during the rental period.

For Scooty, it's 2000 & for Bikes it's 3000; however, the amount of the security deposit may vary depending on the type of vehicle rented, rental duration, and other factors. The specific amount will be communicated to you during the booking process.

The security deposit is refunded to you after the rental period, provided there are no damages, additional charges, or outstanding fees.

Yes, if there are any damages to the vehicle, traffic violations, or other charges incurred during the rental period, the applicable amount will be deducted from the security deposit.

No, the security deposit is separate from the rental fees and cannot be used to cover them. It is held as security and refunded to you after the rental period.

No, the security deposit amount is fixed and determined based on factors such as the type of vehicle rented and the rental terms. It cannot be negotiated.

General Questions

Bike Wale Bhaiya is a bike and scooty rental service that allows you to rent vehicles easily through our mobile app. We cater to travelers exploring Darjeeling, Sikkim, Nepal, Bhutan, and the entire North East India.

You can contact our customer support team via email at [email protected] .COM or by phone at 7602815008/6294825872. Our support team is available to assist you with any queries or issues.

Account and Registration

Download the Bike Wale Bhaiya app, open it, and click on the “Sign Up” button. Follow the instructions to enter your personal information and create a new account.

Click on the “Forgot Password” link on the login screen. Enter your registered email address, and we will send you instructions to reset your password.

Log in to your account, go to the “Profile” section, and edit your personal information. Save the changes to update your profile.

Booking and Rentals

Open the Bike Wale Bhaiya app, search for available vehicles, select your preferred bike or scooty, choose your rental dates, and confirm the booking.

Yes, you can cancel or reschedule your booking through the app. Go to the “My Bookings” section, select the booking you want to change, and follow the prompts. Cancellation and rescheduling fees may apply.

You can pick up and drop off the vehicle at our designated locations. The specific locations will be provided during the booking process and in your confirmation details.

Payments and Refunds

We accept multiple payment methods, including credit/debit cards, UPI, and mobile wallets. All payments are processed securely through the app.

You will receive a payment confirmation message on the app and via email. If you do not receive a confirmation, please contact customer support.

Refunds are processed according to our cancellation policy. The refunded amount will be credited to your original payment method within a specified period.

KYC and Verification

You need to upload a valid government-issued ID (e.g., Aadhaar card, passport) and a driver’s license for KYC verification. Additional documents may be requested as needed.

KYC verification typically takes a few hours but may take up to 24 hours. You will be notified once your documents are verified.

Vehicle Usage and Safety

In the event of a breakdown, contact our customer support immediately. We will provide assistance and arrange for a replacement vehicle if necessary.

Yes, our vehicles should not be used for illegal activities, racing, towing, or carrying hazardous materials. Always follow traffic laws and safety guidelines.

If the vehicle is damaged, report it immediately through the app or by contacting customer support. Provide detailed information and, if possible, photos of the damage.

Additional Services

Yes, we offer various rental packages and promotional discounts. Check the “Offers” section on the app for the latest deals and packages.

Yes, you can request to extend your rental period through the app. Go to “My Bookings,” select the current booking, and request an extension. Approval is subject to availability and additional charges may apply.

Our loyalty program rewards frequent renters with points that can be redeemed for discounts and special offers. Check the “Loyalty Program” section on the app for more details.

If you have any further questions or need assistance, please contact our customer support team at [email protected] or +(91) 7602815008. We are here to help!

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